Who has confirmed that anet doesn't back up their database? I assure you that they do. Why wouldn't they?
What anet is saying about not restoring accounts is that they will not go into a backup just to restore a single account.
Also, I have a hard time believing these threads that suggest that anet mysteriously lost their account data. More likely is that the individual allowed their login and password to be exposed. Keyloggers, etc, is the most likely type of explanation, as hard as it is for the individual affected to believe.
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